Alleged BA mixup sent US couple to Grenada instead of Granada

By Updated at 2014-06-25 22:59:42 +0000


An American couple are suing British Airways claiming the airline ruined their holiday by booking them tickets to Grenada in the Caribbean instead of Granada, Spain.

Edward Gamson and Lowell Canaday, from Washington DC, say they wanted to travel from the US capital to London and then to Granada. The lawsuit details how the couple received an e-ticket that referred to Grenada but didn't list the country, airport code or flight duration.

The couple made it to London and didn't realise the mistake until they were already airborne, the lawsuit said.

Gamson said the penny dropped when they looked at a back-of-the-seat TV map showing the plane heading west. They then asked a member of the airline's crew what was going on.

"He said 'Spain? What are you talking about,'" Gamson said.

Gamson, a dentist, said he had explained his travel plans in detail to the British Airways agent who made the reservation.

British AirwaysThe airline eventually got the couple to Lisbon, Portugal, where Gamson had planned to attend a dental conference, Gamson said. But the couple never got to see Granada's palaces as planned.

The lawsuit said they were not the only passengers misrouted. When they arrived in the Caribbean, a member of the ground crew told them that "the exact same situation" had happened the week before, the lawsuit said.

The couple are seeking $34,000 (£20,000) in damages plus court costs and other expenses.

A British Airways spokeswoman said in an email the airline does not comment on lawsuits. In early June, a judge denied a motion by the airline to dismiss the case.